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AVS Errors - Failed/Declined Transactions

Bill Turner

17 Feb, 2012 10:25 PM via web

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We are getting consistant AVS Errors (Address Verification Errors) from subscribers through Authorize.net. I know in a previous post it was recommended to turn AVS off, but our bank requires us to have it on. Has this issue been resolved that allows AVS to remain on?

1. Support Staff 2 Posted by Brock on 19 Feb, 2012 07:19 PM

   

   Hi Bill,

   I don't know of any issues with AVS in Caribou 2.x. Are you saying that,
   when you turn it on, you get consistent (100% of the time) AVS errors from
   Authorize.net?

   We can investigate this and repair in likely 1-2 hours of development time.

   --
   Regards,
   Brock Ferguson
   Lead Developer, Electric Function, Inc.

   http://www.electricfunction.com
   http://www.twitter.com/elecfunction

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2. 3 Posted by Bill Turner on 20 Feb, 2012 04:33 PM

   

   Hi Brock,
   Thank you for your reply. The AVS errors are not 100% of the time. It
   just seems to be happening quite often, more often in the last 6
   months than ever before so I was wondering if it was a know issue
   either with Caribou or with Authorize.net. Have you heard of this from
   others?

   Bill

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3. Support Staff 4 Posted by Brock on 20 Feb, 2012 05:31 PM

   

   I have not heard this from others. However, if your users are not
   completing all of the address fields, that might explain the issue.

   --
   Regards,
   Brock Ferguson
   Lead Developer, Electric Function, Inc.

   http://www.electricfunction.com
   http://www.twitter.com/elecfunction

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